Privacy Policy

At Tucker and Tams, we are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the "Website") or use our services. By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

1.1. Information You Provide Directly:

*Account Information: When you create an account, we collect your name, email address, password, and any other information you provide

during registration.

*Order Information: When you place an order, we collect your billing address, shipping address, phone number, payment information (processed by our secure payment gateway), and details of the products you purchase.

* Communication Information:

When you contact us via email, phone, or through our website's contact forms, we collect your name, email address, phone number, and the content of your communication.

* Marketing Preferences:

If you subscribe to our newsletter or marketing communications, we collect your email address and your preferences for receiving such communications.

* User Content:

If you submit reviews, comments, or other content to our Website, this information will be collected and may be publicly displayed.

* Surveys and Promotions:

If you participate in surveys or promotions, we may collect your name, email address, and any other information you provide in your responses.

1.2. Information We Collect Automatically:

*Log Data: Our servers automatically record certain information when you access or use our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of

your access.

* Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activities and preferences.

This helps us personalize your experience, analyze website traffic, and improve our services. You can manage your cookie preferences through your browser settings. Please see our Cookie Policy (if applicable) for more detailed information.

* Device Information:

We may collect information about the device you use to access our Website, including the device model, operating system, and unique device identifiers.

2. How We Use Your Information
We may use your personal information for the following purposes:

To Provide and Maintain Our Services: To process your orders, manage your account, fulfill your requests, and provide customer support.

To Personalize Your Experience: To tailor the content and information we display to you, including product recommendations and personalized offers.

To Communicate With You: To respond to your inquiries, provide order updates, and send you important notices related to our services.

For Marketing and Promotional Purposes: To send you newsletters, promotional emails, and other marketing communications about our products and services, where permitted by law. You can opt-out of receiving these communications at any time.

To Improve Our Website and Services: To analyze website usage, identify trends, and make improvements to our Website, products, and services.

For Security and Fraud Prevention: To protect our Website and users from fraud, unauthorized access, and other illegal activities.

To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

To Facilitate User Content and Interactions: To display and manage reviews, comments, and other user-generated content.

3. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

Service Providers: We may share your information with third-party service providers who assist us in operating our Website, processing payments, fulfilling orders, delivering products, sending emails, conducting marketing activities, and providing other services on our behalf. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Payment Processors: Your payment information is securely processed by our third-party payment gateway providers. We do not directly store your full credit card details on our servers.

Shipping and Delivery Partners: We share your shipping address and contact information with our shipping and delivery partners to facilitate the delivery of your orders.

Analytics Providers: We may share anonymized or aggregated data with analytics providers to help us understand website usage patterns and improve our services.

Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our Website of any such change in ownership or control.With

Your Consent: We may disclose your information to other third parties with your explicit consent.

4. Security of Your Information

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

These measures include:

Secure Socket Layer (SSL) encryption for transmitting sensitive information (such as payment details) between your browser and our servers.

Regular security assessments and vulnerability testing.

Access controls and authentication measures to restrict access to your personal information to authorized personnel only.

Data minimization principles to ensure we only collect and retain the information necessary for the purposes outlined in this Privacy Policy.

While we strive to protect your personal information, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

Therefore, we cannot guarantee the absolute security of your information.

5. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it

was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific

purposes for which it is processed.

6. Your Rights Under POPIA (South Africa)

Under the Protection of Personal Information Act (POPIA) in South Africa, you have certain rights regarding your personal information, including the right to:

Access your personal information: You can request access to the personal information we hold about you.

Request correction or deletion of your personal information: You can ask us to correct inaccurate or incomplete personal information, or to delete your personal information when it is no longer necessary for the purposes for which it was collected, or if there is no other lawful basis for processing it.

Object to the processing of your personal information: You can object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

Lodge a complaint with the Information Regulator: If you believe that we have infringed upon your privacy rights, you have the right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before

processing your request.

7. Children's Privacy
Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

8. Links to Other Websites
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy.

We encourage you to review this Privacy Policy periodically for any updates. Significant changes to this policy will be notified more prominently, such as via email or a notice on our Website.